These Terms and Conditions ("Terms") govern the subscription, access, and use of the
Perfect HR Software-as-a-Service ("Service"), provided by Daffodil Software Limited
("Company"). By purchasing, subscribing to, or using Perfect HR, you acknowledge that you
have read, understood, and agreed to these Terms.
1. Definitions
For purposes of these Terms:
- Perfect HR — An AI-driven Human Resource Management Software (HRMS) delivered as Software-as-a-Service (SaaS), providing HR automation, workforce management, analytics, AI assistance, reporting, employee self-service, and related business functions.
- Company — Daffodil Software Limited.
- Customer — Any company, institution, organization, government agency, NGO, educational institution, healthcare organization, or business entity subscribing to the Service.
- Authorized User — An employee, administrator, HR officer, manager, executive, contractor, or other individual authorized by the Customer to access the Service.
- Subscription — A paid license granting access to Perfect HR according to the selected subscription plan.
- Customer Data — Any employee information, organizational data, payroll data, attendance records, documents, files, reports, or other information uploaded or generated within the Service.
- AI Services — AI-powered features including analytics, recommendations, predictions, document generation, chatbot assistance, recruitment support, workforce insights, and decision-support capabilities.
2. Acceptance of Terms
By using Perfect HR, the Customer confirms that:
- They have authority to enter into this agreement.
- They agree to comply with applicable laws.
- They are authorized to upload organizational and employee information.
- They accept these Terms and the Company's Privacy Policy.
If you do not agree, you must not use the Service.
3. Scope of Service
Perfect HR provides cloud-based HR solutions including but not limited to:
- Employee Management
- Recruitment
- Attendance Management
- Leave Management
- Payroll Management
- Performance Management
- Training Management
- Asset Management
- Employee Self-Service
- Workflow Automation
- AI HR Assistant
- AI Analytics
- HR Dashboards
- Organizational Reports
- Business Intelligence
- Document Management
- Notification Services
- API Integration
- Mobile Access
- Role-Based Security
The Company may introduce new modules or discontinue existing features at its discretion.
4. Subscription Plans
Subscription plans may include:
- Monthly
- Quarterly
- Half-Yearly
- Annual
- Enterprise
- Custom Corporate Plan
Each plan includes specific limitations regarding:
- Number of Employees
- Number of Users
- Storage
- AI Credits
- API Usage
- Modules
- Support Level
5. Subscription Fees & Payment
- Subscription fees are payable in advance.
- Prices exclude applicable taxes.
- Payment must be completed before service activation.
- Late payment may suspend service.
- Subscription fees are generally non-refundable unless required by applicable law or otherwise agreed in writing.
6. Customer Responsibilities
The Customer is responsible for:
- Maintaining accurate employee data
- Managing user permissions
- Protecting login credentials
- Ensuring compliance with labor laws
- Obtaining necessary employee consent
- Maintaining internal HR policies
- Reviewing AI-generated recommendations
The Company is not responsible for incorrect information entered by the Customer.
7. User Accounts
Customers shall:
- Create authorized users only.
- Prevent unauthorized access.
- Immediately report compromised accounts.
- Disable access of former employees.
Shared user accounts are prohibited unless specifically allowed by the subscription plan.
8. Acceptable Use Policy
Users shall not:
- Violate laws
- Upload malicious software
- Reverse engineer the Service
- Attempt unauthorized access
- Abuse AI capabilities
- Generate discriminatory or unlawful HR content
- Use the Service for illegal employment practices
- Disrupt system availability
Violation may result in immediate suspension.
9. Artificial Intelligence Features
Perfect HR provides AI-assisted capabilities including:
- Recruitment recommendations
- Employee performance insights
- Workforce analytics
- HR policy assistance
- AI-generated reports
- Predictive analytics
- Employee engagement analysis
- HR chatbot assistance
AI outputs:
- are recommendations only,
- are not legal advice,
- are not employment decisions,
- require human review before implementation.
Final HR decisions remain solely with the Customer.
10. Customer Data Ownership
The Customer retains full ownership of:
- Employee records
- Payroll data
- Attendance records
- Organizational documents
- Uploaded files
- Reports
- Custom configurations
The Company does not claim ownership of Customer Data.
11. Data Privacy
The Company processes Customer Data only to:
- operate the Service,
- improve system performance,
- provide technical support,
- comply with applicable law.
Personal information shall be handled according to the Company's Privacy Policy.
12. Information Security
The Company implements commercially reasonable safeguards including:
- Data encryption
- Secure authentication
- Role-Based Access Control (RBAC)
- Backup procedures
- Activity logging
- Secure cloud infrastructure
However, no information system can guarantee absolute security.
13. Availability
The Company aims to provide high service availability. Planned maintenance, upgrades, or unforeseen incidents may temporarily interrupt service. No guarantee is made for uninterrupted operation.
14. Backup & Disaster Recovery
The Company performs routine backups according to its operational policy. Customers are encouraged to export critical reports regularly. The Company is not responsible for losses caused by customer-side deletion or misuse.
15. Third-Party Services
Perfect HR may integrate with:
- Email services
- SMS gateways
- Payment gateways
- Government services
- ERP systems
- Accounting software
- Biometric devices
- AI service providers
The Company is not responsible for interruptions caused by third-party providers.
16. Intellectual Property
Perfect HR including:
- software,
- source code,
- interfaces,
- AI models,
- documentation,
- branding,
- trademarks,
remain the exclusive intellectual property of Daffodil Software Limited. Customers receive a limited, non-transferable subscription license.
17. Confidentiality
Both parties agree to protect confidential information disclosed during the subscription period. Confidential information shall not be disclosed without written consent unless required by law.
18. Compliance
Customers are responsible for complying with:
- Labor laws
- Employment regulations
- Payroll regulations
- Tax laws
- Data protection laws
- Industry regulations
Perfect HR assists compliance but does not guarantee legal compliance.
19. Limitation of Liability
To the maximum extent permitted by law, the Company's total liability shall not exceed the subscription fees paid during the preceding twelve (12) months.
The Company shall not be liable for:
- indirect damages,
- business interruption,
- lost profits,
- loss of goodwill,
- employment disputes,
- regulatory penalties,
- incorrect HR decisions,
- AI recommendation outcomes.
20. Indemnification
The Customer agrees to indemnify and hold harmless the Company against claims arising from:
- misuse of the Service,
- unauthorized data,
- unlawful employment practices,
- customer negligence,
- violation of these Terms.
21. Suspension & Termination
The Company may suspend or terminate services if:
- subscription fees remain unpaid,
- security risks are detected,
- illegal activity occurs,
- these Terms are violated,
- misuse threatens system integrity.
Upon termination:
- access will cease,
- customer data retention will follow the Company's data retention policy,
- outstanding fees remain payable.
22. Service Modifications
The Company may:
- add new features,
- modify functionality,
- improve AI models,
- discontinue obsolete features,
provided such changes do not materially reduce the core subscribed Service without reasonable notice.
23. Beta Features
Some AI capabilities may be designated as Beta. Beta features:
- are experimental,
- may change without notice,
- may produce inaccurate results,
- are provided without warranty.
24. Force Majeure
Neither party shall be liable for failure to perform due to events beyond reasonable control, including natural disasters, war, civil unrest, government action, pandemics, internet outages, cyberattacks, or utility failures.
25. Governing Law
These Terms shall be governed by the laws of the People's Republic of Bangladesh unless otherwise specified in the Customer Agreement.
26. Changes to Terms
The Company may revise these Terms periodically. Continued use after publication constitutes acceptance of the updated Terms.
27. Contact Information
Daffodil Software Limited
Email: aib@daffodil-bd.com
Website: https://sash.com.my
By purchasing or using Perfect HR, you acknowledge that you have read, understood, and
agreed to these Terms and Conditions.
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